General Terms and Conditions

1. Introductory provisions and definitions

1.1 These general terms and conditions (the “T&Cs”) govern the use of the website and the WeDriver platform (the “Platform”) operated by WeDriver, with its registered office at DOPLNIŤ – sídlo spoločnosti, company ID (IČO): DOPLNIŤ, tax ID (DIČ): DOPLNIŤ, VAT ID (IČ DPH): DOPLNIŤ, entered in the register: Obchodný register Okresného súdu DOPLNIŤ, oddiel Sro, vložka č. DOPLNIŤ (“WEDRIVER”), and the rights and obligations in the rental of motor vehicles. Contact: info@wedriver.cz, +421 2 8900 1234.

1.2 The lessor is (a) WEDRIVER, where the vehicle belongs to its own fleet, or (b) the vehicle owner (a natural person or a business) who offers the vehicle through the Platform (the “Owner”); where the vehicle is offered by an Owner, WEDRIVER merely brokers the conclusion of the contract and processes payments (Articles 2 and 10). The renter is the customer who orders the rental of a vehicle through the Platform.

1.3 The renter may be a natural person (consumer), a natural person who is a sole trader, or a legal entity. The driver is the person named in the rental agreement who drives the vehicle.

1.4 The relationship is governed by Act No. 40/1964 Coll., the Civil Code (rental agreement), Act No. 108/2024 Coll. on consumer protection, and related legislation. Where the renter is a business, the Commercial Code applies to the extent permitted by law.

1.5 The vehicle rental agreement (the “Agreement”) consists of the confirmed booking, these T&Cs, the price list, the selected additional services, and the vehicle handover and return protocol. The Agreement is concluded in Slovak in electronic form, and the renter has access to it in their account and in the confirmation email.

2. The role of WEDRIVER and the contracting parties

2.1 For vehicles in its own fleet, WEDRIVER is the renter’s contracting party. For vehicles of private owners (marked in the listing as “Vehicle offered by …”), the Owner is the renter’s contracting party; WEDRIVER is not the lessor of the vehicle and is not liable for its condition, its availability or the Owner’s performance beyond these T&Cs and the law. WEDRIVER provides a brokerage service: it operates the Platform, verifies the driver, receives the renter’s payment and deposit, keeps the handover protocol, and, after the vehicle is returned, pays the Owner their share.

2.2 The listing always states whether the Owner acts as a business or as a private individual. Where the Owner is a private individual, consumer protection legislation (e.g. the right of withdrawal and complaints under the Consumer Protection Act) does not apply to the rental agreement with them; however, that legislation does apply to the brokerage service provided by WEDRIVER.

2.3 The order of listings in the catalogue is determined by the renter’s choice of filters and sorting; the default sorting is by vehicle category and price. No fee is paid for the display or ranking of a listing beyond the commission on a completed rental, which is paid by the Owner.

2.4 WEDRIVER is not a party to any arrangements that the renter and the Owner make outside the Platform. Circumventing the Platform (payment outside the system) is contrary to these T&Cs and excludes the protection provided by the Platform (security deposit, protocol, dispute mediation).

3. Booking and conclusion of the Agreement

3.1 A booking can be made online for a period of up to 90 days; for a longer period, a special offer is required (long-term rental, B2B).

3.2 The renter selects the vehicle, the dates, the pick-up and return branch, the insurance package, the mileage limit and any additional services. Before submitting, the renter is shown the total price including VAT and the amount of the deposit.

3.3 The Agreement is concluded when the lessor confirms the booking after the rental price has been successfully paid. An unpaid booking holds the dates for 30 minutes; after that period it lapses without any entitlement to performance.

3.4 The lessor may refuse or cancel a booking if there is an obvious pricing error, if the vehicle is not available (damage, breakdown, downtime), or if the renter does not meet the conditions set out in these T&Cs. In that case, the lessor will refund the amount paid in full and offer suitable replacement.

3.5 The renter is responsible for the accuracy of the data entered when booking. Before confirming the booking, the renter must read these T&Cs and agree to them.

4. Driver requirements and vehicle handover

4.1 The driver must be at least 21 years old, hold a valid driving licence for the relevant category, and have the driving experience that the lessor sets for the given vehicle category. The lessor reserves the right to verify identity and the driving licence at handover.

4.2 At handover, the driver must present an identity document, a driving licence and a payment card in the renter’s name for the deposit hold. If any of these conditions is not met, the vehicle will not be handed over and this counts as cancellation of the booking by the renter under Article 6.

4.3 An additional driver may be designated only with the lessor’s consent, after their documents have been verified and they have been entered in the Agreement. The renter is responsible for the conduct of the additional driver as for their own.

4.4 At handover and return of the vehicle, a protocol is drawn up recording the odometer reading, the fuel/charge level, the equipment and any damage, supplemented with photographs. The protocol is signed by both the renter and the lessor; damage not recorded in the protocol at handover is deemed to have occurred during the rental unless the renter proves otherwise.

4.5 The vehicle is handed over in roadworthy condition, with valid insurance, a valid technical inspection and emissions test, and basic equipment. The renter must collect and return the vehicle at the agreed place and time.

5. Price, payment and deposit

5.1 The rental price is determined by the applicable price list, the selected period (seasonal rates, discounts for rental length), the insurance, the mileage limit, additional services and the branch fee. All prices include VAT unless expressly stated otherwise.

5.2 The rental price is paid in advance by payment card through the secure payment gateway of the provider Stripe; the lessor does not process or store card data. For business customers with an approved framework agreement, the rental may be invoiced with an agreed payment term.

5.3 The deposit is security for the payment of damage, fees and fines. Its amount depends on the vehicle and the selected protection package (Insurance and deposit). The deposit is not deducted from the rental price; it is held on the renter’s payment card and, once the vehicle is returned without any claims by the lessor, it is released, usually within several working days depending on the bank’s time limits.

5.4 The lessor is entitled to retain from the deposit, or charge to the renter, the costs actually incurred, in particular damage to the vehicle, the excess, fees under the price list and fines. If a claim exceeds the amount of the deposit, the renter shall pay the difference within 14 days of the statement of charges.

5.5 The invoice (tax document) is issued electronically and is available in the renter’s account and by email.

6. Cancellation and amendment of a booking, withdrawal

6.1 The renter may cancel a booking free of charge no later than 24 hours before the agreed start of the rental. The amount paid will be refunded to the original payment method within 14 days.

6.2 In the event of later cancellation or failure to collect the vehicle, the lessor is entitled to payment of the price of the first rental day; if the booking was not used and no notice was given (no-show), the lessor may retain the entire rental price, but for no more than 3 days. No higher claim arises.

6.3 A change of dates or vehicle can be requested in the account or by email; a change is subject to availability and may lead to an adjustment of the price.

6.4 The renter, being a consumer, acknowledges that, under the Consumer Protection Act on distance selling, the statutory right to withdraw within 14 days without giving a reason does not apply to a vehicle rental agreement for a specific day or period. The rights under this Article and under the legislation on defective performance are not affected.

7. Use of the vehicle

7.1 The renter must use the vehicle with professional care, comply with legislation, the operating manual and the lessor’s instructions; protect the vehicle against damage, theft and unauthorised use; and lock it whenever leaving it.

7.2 The following is prohibited in particular: driving under the influence of alcohol, drugs or medicines impairing the ability to drive (zero tolerance); subletting the vehicle; using it for races, competitions, testing of driving characteristics, towing, carrying persons for payment, carrying dangerous substances, or carrying animals without protecting the interior; driving off paved roads; smoking in the vehicle; leaving the territory of the agreed countries without the lessor’s consent.

7.3 Travel abroad is possible with the lessor’s prior consent and within the scope of validity of the insurance. Cross-border use without consent makes the renter liable for the entire damage.

7.4 The renter must regularly check the levels of operating fluids, tyre pressure and warning lights, and, if any warning light comes on, stop using the vehicle immediately and contact the lessor. Fuel/charge is paid for by the renter; the vehicle is returned with the same level as at handover, otherwise a refill and a fee under the price list are charged.

7.5 Fines, parking and toll charges and other penalties for offences committed during the rental are borne by the renter. The lessor is entitled to provide the renter’s data to the authorities and to charge an administrative fee under the price list.

7.6 The renter must use the vehicle with the digital key / key only in the manner specified by the lessor. Passing access credentials to a third party is prohibited.

8. Mileage, return of the vehicle and delay

8.1 The selected package includes a daily mileage limit or unlimited mileage. Each kilometre over the limit is charged at a rate of €0,45 including VAT.

8.2 The vehicle is returned at the agreed time and place. A delay beyond the tolerance of 30 minutes is charged as 10% of the daily rate for each started hour, but no more than the daily rate; once that is reached, a further rental day is charged.

8.3 Return at a place other than the one agreed, or outside operating hours, is possible only with prior consent and may be charged under the price list.

8.4 Excessive soiling of the interior or exterior, smoking odour, and loss of documents, keys or accessories are charged under the fee schedule or in the amount of the actual costs.

8.5 Failure to return the vehicle within 24 hours after the end of the rental, without agreement, is deemed unauthorised use; the lessor is entitled to locate the vehicle, arrange for its return, and report the matter to the law enforcement authorities.

9. Insurance, claims events and liability

9.1 The vehicles are covered by compulsory motor third-party liability insurance and by collision (comprehensive) insurance (for vehicles of private owners, see Article 10). The scope of cover and the excess depend on the selected protection package (Basic Cover, Smart Protection, VIP Zero Risk) and are stated in the booking.

9.2 The renter is liable for damage to the vehicle up to the amount of the excess. Neither the excess nor the insurance applies (the renter is liable for the entire damage) if the damage occurred: under the influence of alcohol or drugs; through intentional conduct or gross negligence; through an unauthorised driver; in breach of Article 7; through refuelling with the wrong fuel; through loss of keys; or if the renter breached their obligations in the event of a claim.

9.3 In the event of a road accident, damage, theft or breakdown, the renter must: secure the scene; call the police in the case of an accident involving injury, damage above the statutory threshold, suspected criminal offence, or if the other party so requests; inform the lessor without delay; not admit fault; and complete an accident report and hand it to the lessor within 24 hours.

9.4 The lessor is not liable for items left in the vehicle, for damage suffered by the renter or third parties as a result of the renter’s breach of obligations, or for indirect damage and loss of profit, to the extent permitted by law. Liability for damage caused intentionally or by gross negligence, or for damage to health, is not excluded by this.

9.5 In the event of a breakdown or immobilisation not caused by the renter, the lessor will arrange assistance and, where possible, a replacement vehicle. The renter is not entitled to repair the vehicle without the lessor’s consent.

10. Vehicles of private owners

10.1 An Owner’s listing is published only after the verification of their identity, vehicle and documents (age, valid compulsory and collision insurance permitting rental for payment, technical inspection and emissions test). Verification is not a guarantee of the technical condition of the vehicle or of its suitability for any particular purpose.

10.2 For vehicles of private owners, WEDRIVER protection packages and fleet additional services are not offered; the Owner’s insurance applies, and the renter is liable for damage up to the amount of the deposit set by the Owner. Damage exceeding the deposit is dealt with under the Owner’s collision insurance, to the extent that the insurance pays. The renter is liable to the Owner for damage that the insurance does not cover and that arose from a breach of the Agreement, in particular in the cases referred to in Article 9.

10.3 The Owner hands the vehicle over to the renter in person at the agreed place and time, after the documents have been checked and after WEDRIVER has confirmed the verified driving licence and the deposit hold. Handover and return are recorded in a protocol with photographs in the app; the Owner must complete the protocol truthfully and without undue delay. Damage not recorded in the protocol at handover is deemed to have occurred during the rental unless the renter proves otherwise.

10.4 The Owner must report any damage at return in the protocol. The security deposit is settled at return: it is retained only up to the amount of the proven costs (damage, kilometres over the limit, delay), and the remainder is released. Damage that could not be detected at return may be claimed by the Owner from WEDRIVER within 48 hours of return; in that case WEDRIVER suspends the payout to the Owner and brokers a resolution with the renter. Damage reported later is not handled by the Platform.

10.5 The Owner may not unilaterally cancel a booking without a serious reason. If they cancel, the renter receives back all payments and the deposit. Repeated cancellations or failure to deliver the vehicle may lead to suspension or removal of the listing and to an obligation to compensate the renter for proven damage.

10.6 WEDRIVER receives the renter’s payment on behalf of the Owner. The renter’s obligation to pay the rental price is discharged by payment to WEDRIVER. WEDRIVER pays the Owner the rental price reduced by the commission and adds the amounts retained from the deposit; details, time limits and rules are governed by the Terms for Vehicle Owners.

10.7 The renter may not contact the Owner for the purpose of circumventing the Platform, and may use the Owner’s personal data (telephone, address) solely for the handover and return of the vehicle.

11. Telematics, location and digital key

11.1 Vehicles may be equipped with telematics (location, odometer, lock status, command log) and a digital key. The data is processed to protect property, to charge for mileage, for safety, assistance and the resolution of damage, during the rental and to the extent stated in the privacy policy.

11.2 The lessor may remotely lock the vehicle, prevent it from being restarted, or locate it only in the cases provided for by law and these T&Cs – in particular where theft is suspected, in the event of unauthorised use or non-return of the vehicle – and only where this does not endanger road safety.

12. Termination of the Agreement

12.1 The lessor may terminate the Agreement with immediate effect and take the vehicle back if the renter has seriously breached the Agreement, in particular if they use the vehicle contrary to Article 7, have failed to pay an amount due, have provided false information, or endanger safety or property. The renter is not entitled to a refund of the price for the unused period.

12.2 The renter may terminate the Agreement by returning the vehicle early; no entitlement to a refund of the price for the unused days arises unless the parties agree otherwise.

13. Complaints and dispute resolution

13.1 Complaints are handled in accordance with the complaints procedure. Contact for complaints: reklamacie@wedriver.cz.

13.2 Complaints about WEDRIVER’s brokerage service are handled by WEDRIVER. The renter must report a defect in a private owner’s vehicle to WEDRIVER immediately; WEDRIVER brokers a resolution with the Owner and, in the case of a justified complaint, arranges the refund of a proportionate part of the price from the payment it held.

13.3 If a consumer is not satisfied with how a complaint has been handled, or believes that the lessor has infringed their rights, they may ask the lessor to remedy the matter. If the lessor refuses or does not reply within 30 days, the consumer may submit a proposal for alternative dispute resolution to an ADR entity (list at www.mhsr.sk, e.g. the Slovak Trade Inspection, www.soi.sk). The European Commission’s online dispute resolution platform can no longer be used from 20 July 2025.

13.4 Compliance with consumer protection legislation is supervised by the Slovak Trade Inspection.

14. Final provisions

14.1 The contractual relationships are governed by the law of the Slovak Republic. The competent court is the court of the Slovak Republic with subject-matter and territorial jurisdiction; in consumer disputes, the provisions on the territorial jurisdiction of the consumer’s court of general jurisdiction apply.

14.2 If any provision of the T&Cs is invalid or ineffective, the remaining provisions remain in force.

14.3 The lessor may amend the T&Cs; for bookings already confirmed, the version in force at the time the booking was confirmed applies. The current version is published on this website.

14.4 The renter agrees to notices being delivered electronically to the email address given when booking.