Information on the right of withdrawal and model withdrawal form

1. General right of withdrawal from distance contracts

1.1 As a rule, a consumer has the right to withdraw from a contract concluded at a distance (for example, online) within 14 days without giving any reason.

1.2 For service contracts, the withdrawal period runs from the day the contract is concluded; for sales contracts, from the day the consumer (or a third party designated by the consumer, other than the carrier) takes possession of the goods. The period is met if the notice of withdrawal is sent no later than the last day of the period.

1.3 If the Operator has not properly informed the consumer of the right of withdrawal, the withdrawal period is extended in the manner provided by law.

2. Exception for vehicle rental for a specific day or period

2.1 Under Slovak Act No. 108/2024 Coll. on Consumer Protection and Directive 2011/83/EU, the right to withdraw from a distance contract without giving a reason does not arise in the case of a contract for the rental of a means of transport where the contract specifies a particular date or period of performance.

2.2 A vehicle reservation made through the Platform is such a contract, since it is tied to a specific date and time for the start and end of the rental. The consumer therefore has no statutory 14-day right of withdrawal in this case, and once the reservation is confirmed the contract is binding.

2.3 Beyond what the law requires, the Operator grants the consumer a contractual option to cancel the reservation free of charge, provided the cancellation is made no later than 24 hours before the agreed start of the rental. In that case the Operator will refund the rental price and deposit paid in full, without any cancellation fee. This option replaces the statutory right of withdrawal, which does not arise for this type of contract, and is an additional benefit; it is not a statutory right of withdrawal and applies only to the extent set out in this article and in the general terms and conditions.

2.4 If the reservation is cancelled less than 24 hours before the start of the rental, if the consumer fails to collect the vehicle, or if the rental is ended early, the cancellation terms set out in the general terms and conditions and in the rental agreement apply.

3. Other products and services

3.1 If a consumer concludes at a distance a contract of a type other than a rental of a means of transport for a specific day or period (for example, a long-term rental without a fixed performance period, a subscription, a membership or other services), the general 14-day right of withdrawal under the law applies.

3.2 Whether the right of withdrawal applies in a particular case depends on the content of the contract and on the law. The consumer may direct any questions to the Operator using the contact details below.

3.3 For service contracts whose performance has begun, at the consumer's express request, before the withdrawal period has expired, the provisions on proportionate payment in the article Consequences of withdrawal apply by analogy.

4. How to withdraw from the contract

4.1 Where the consumer has a right of withdrawal, it may be exercised by an unequivocal statement (for example, a letter sent by post or an e-mail) addressed to the Operator:

• by post: WeDriver, DOPLNIŤ – sídlo spoločnosti
• by e-mail: info@wedriver.cz
• by telephone: +421 2 8900 1234 (we recommend confirming a telephone notice in writing)

4.3 The consumer may use the model withdrawal form at the end of this notice, but doing so is not mandatory. In the notice, please state in particular the reservation or order number, your name and your address.

4.4 To meet the withdrawal deadline it is sufficient for the consumer to send the notice of exercising the right of withdrawal before the period expires. The burden of proving that the notice was sent in time lies with the consumer.

5. Consequences of withdrawal

5.1 If the consumer validly withdraws from the contract, the Operator will reimburse all payments received from the consumer without undue delay and no later than 14 days from the day on which the notice of withdrawal is received. Reimbursement will be made using the same means of payment as the consumer used for the original transaction, unless expressly agreed otherwise; the consumer will not be charged any fees for the reimbursement.

5.2 If the consumer has expressly requested that the service begin before the withdrawal period has expired, the consumer must pay the Operator an amount proportionate to the part of the service already provided up to the moment the notice of withdrawal was given, in comparison with the full coverage of the contract.

5.3 In the case of goods, the consumer must return them to the Operator within 14 days of giving notice of withdrawal and bears the direct costs of returning them, unless the Operator has indicated otherwise. The consumer is liable only for any diminished value of the goods resulting from handling other than what is necessary to establish their nature and characteristics.

6. Complaints and contact

6.1 The consumer's rights in respect of non-conforming performance and liability for defects are governed by the applicable legislation and by the Operator's complaints procedure. Withdrawal from the contract is not a complaint, and a complaint is not a withdrawal from the contract.

6.2 Complaints, grievances and suggestions may be submitted to reklamacie@wedriver.cz, or by post to DOPLNIŤ – sídlo spoločnosti. The Operator will handle the complaint without undue delay and inform the consumer of the outcome.

6.3 General contact details of the Operator: WeDriver, DOPLNIŤ – sídlo spoločnosti, e-mail info@wedriver.cz, telephone +421 2 8900 1234.

7. Alternative resolution of consumer disputes

7.1 If the Operator rejects a consumer's complaint or does not respond to it within 30 days of its submission, the consumer has the right to ask the Operator to remedy the matter. If the Operator rejects that request or does not respond within 14 days, the consumer may file a proposal to initiate alternative dispute resolution.

7.2 Alternative resolution of consumer disputes is governed by Slovak Act No. 391/2015 Coll. on Alternative Resolution of Consumer Disputes and on Amendments to Certain Acts. The dispute is handled by an alternative dispute resolution body (ARS) entered in the list kept by the Ministry of Economy of the Slovak Republic; these include in particular the Slovak Trade Inspection (Slovenská obchodná inšpekcia, www.soi.sk) and other authorised legal entities. The list of ARS bodies is published on the Ministry's website.

7.3 The proposal for alternative dispute resolution is submitted by the consumer directly to the ARS body. The Operator is not obliged to take part in alternative dispute resolution unless it has undertaken to do so; it is, however, obliged to inform the consumer of its position.

7.4 The consumer may also turn to the competent court or to the supervisory authority, which is the Slovak Trade Inspection.